Term and Conditions

Welcome to the BingoHero UK FAQ page, your source for answers to the most frequently asked questions about affiliate marketing.

1. AFFILIATE PROGRAM BASICS

  • 1. What is an Affiliate Program?

    Affiliate Marketing is an Internet-based marketing practice in which a business rewards one or more affiliates for each visitor or customer brought about by the affiliate's marketing efforts. As an affiliate you are paid a commission every time a customer referred through your website generates revenue for the merchant.

  • 2. What is an affiliate?

    An affiliate is a person or company which sends visitors to a website in exchange for commissions. Each affiliate is given a unique link to paste into his or her website, so the vendor can track which affiliate is responsible for generating a sale.

2. NEW AFFILIATES

  • 1. What is BingoHero UK Affiliate Program about?

    Our affiliate programs was born out of consultations with affiliate members who wanted affiliate programs to be designed in such a way that besides the regular program to help them make money on line, also benefit from running affiliate promotion programs allowing them to promote multiple sites with extraordinary conversion, easily achievable high commission rates and access to advanced reporting tools with a personalized account management and support.

  • 2. Who runs BingoHero UK?

    BingoHero UK is operated by Chelbis Company Limited. Chelbis is one of the fastest growing gaming operations company with several bingo networks. Chelbis is licensed and regulated by the Lotteries and Gaming Authority of Malta (LGA/CL1/425/2007)

  • 3. Which software does is it run on?

    Chelbis is powered by Cozy Games's software which offers the most innovative bingo and casino games. With high focus on usability, great game features, superior sounds and graphics, Chelbis provides a wide range of products to entertain your online bingo and slot players.

  • 4. How do I join the Affiliate Program?

    Joining the program is simple. Please visit the Registration page and complete the form 'OR' please visit the link http://affiliate.bingohero.co.uk/register.php

  • 5. Do I need to have a website to join the Affiliate Program?

    No, You are not required to have a website to be part of the Affiliate Network.

  • 6. Is there any cost associated with joining the Program?

    Absolutely not. The Affiliate Program is FREE to join.

  • 7. How do you calculate the Commissions?

    The Commissions are calculated based on the Revenue Share Program.
    Net Profit = % of Netwin
    Netwin = Deposits - Withdrawals - Charge backs

  • 8. When do I receive the Commission Check?

    All Affiliate Commissions are processed on the 15th of every month for the previous month. All Affiliate balances of more than £200 are paid automatically. If the balance is less, it will be carried over to the next month.

  • 9. How will I get paid?

    The payment is made based on the method you have selected. At this point of time, we support the following payment options: Wire Transfer & Check Payments.

    All Affiliate Commissions between £200 to £750 will be processed via Check.
    All Affiliate Commissions above £750 will be processed via Wire Transfer.
    All payments made by checks or by wire will be sent out in the name as per the records on file for your affiliate account ONLY.
    Please ensure the details are valid and upto date. We will not entertain requests to send the payments to an un-related third party.
    Please note that all monthly commissions will be processed post receiving the invoices.
    Please contact your account manager if you need further details.

  • 10. I have more than one website, Should I apply again?

    No. Whether you have one website, or 100 sites, you only need to apply once to the BingoHero UK affiliate program.

    You can easily track multiple websites under one login. Our affiliate management area enables you to create a unique code for each of your websites. This makes it easy for you to view separate traffic, referral and earnings stats for each site.

3. ONLINE TRACKER & REPORTS

  • 1. How do I setup links at my site?

    Login to your affiliate account and select the Create Links section. You have the option of creating a link under Revenue Share program. Each link name is referred by a unique name in our system called Bonus / Coupon Name. This can be also used to promote OFFLINE.

    At the time of registration, if the user fills in the Bonus/Coupon code, that user will be tracked to your affiliate account.

    To create your on line Tracker Link:

    1. Click on Create On line Tracker on the LHS of the page
    2. Click on Banner Codes
    3. Select the tracker you have created (ones you select this, you can view "text link code" on top of the page and below that "Banner HTML Code" which you can copy)
    4. Now select any of the banners you wish to put up.

  • 2. How do I know how much Commission I have earned?

    As soon as you log in to your account you will see the overall summary for the current month. You can also go to the 'Reports' tab and reconcile your report which indicate statistics of the following measures: Transaction ID, Date/Time, Link Name, Player Alias, Transaction type, Amount, Your Commission related to the revenue share commission plan. Based upon these statistics you can calculate your accumulated commission.

  • 3. How often are the stats updated?

    All Affiliate Tracking is updated in real-time.

  • 4. How does the system track my referrals?

    Your referrals are tracked by the unique URL (banner, landing page, mailer, etc) assigned to you. The system detects it and credits you for the referred player.

  • 5. Can I use more than one tracking code?

    Yes, you can create more than one tracking code under your affiliate account.

  • 6. I Operate several websites. How do I track them separately?

    You can track the traffic from each of your websites separately by giving each website its own tracking code. To create a new tracking code:

    1. Click on Create On line Tracker on the LHS of the page
    2. Click on Banner Codes
    3. Select the tracker you have created (ones you select this, you can view "text link code" on top of the page and below that "Banner HTML Code" which you can copy)
    4. Now select any of the banners you wish to put up.
  • 7. How do I reconcile my report?

    To reconcile your report, log in to your http://affiliate.bingohero.co.uk/ account entering your user name & password. Then go to 'Reports' click on 'Reconcile'.Select the date range and click on 'Submit'. This would pop up your report for the specified date range selected.

  • 8. Where can I find the Marketing Material?

    You can find the marketing material in the Marketing Tools section. You can always request customized advertising from us.

  • 9. How to add a Banner?

    Log into your affiliate account and click on Banner Codes under Marketing Tools
    Select link --> The Text link Code for Revenue Share program gets updated;
    Select banner --> The banner code gets updated.

  • 10. Custom Banners and Promotions?

    We offer a full range of banners and promotional materials for you to promote our site. We offer all standard banner sizes, pop-up ads, mailers and more. If we don't have what you're looking for,let us know and we'll get it done for you. Use our high converting banners along with our other marketing materials to increase players and revenues.

4. SUB-AFFILIATES

  • 1. What is a Sub-affiliate?

    A sub-affiliate is a person who registers to the BingoHero UK Affiliate Program based on your recommendation. Once your sub-affiliate starts generating new Money Players, you will earn additional revenue from their referral activity.

  • 2. How much can I earn from Sub-affiliates?

    By referring Sub-affiliates you will earn 10% of there Earnings.

5. ACCOUNT DETAILS

  • 1. How do I update my personal account information?

    To update your personal information, please log in to your account and on the RHS of the page, you have "Profile" tab, please click on "View Profile" tab.

  • 2. I forgot my password?

    If you have forgotten your password, please click on the 'Forgot Password' link on BingoHero UK. You will be asked to enter the email address you used to sign up to the Affiliate Program. We will email you a reactivation link for your account. If you need further assistance please raise a support ticket.

  • 3. How to raise a Support Ticket

    Log into your affiliate account and click on Submit a Ticket under Support. There you can see a box where in you can select the issue you have and please give a detailed explanation about it and press 'Submit Ticket' button. The Affiliate Manager will get back to you within 1 Business Working Day.

  • 4. Can I Sign Up as a Player with my Affiliate Account?

    No. Unfortunately, we do not allow Affiliates to create a player account under their own Affiliate Account.

  • 5. What is my responsibility as an Affiliate?

    You are responsible for choosing and placing links on your site. You are also required to follow prevailing Spam laws if you choose to promote by email.

  • 6. How long is the Contract Period?

    Once accepted, you remain an Affiliate indefinitely as long as you continue to operate within the guidelines. Due to the policies governing the Affiliate Programs, we reserve the right to refuse or restrict applications from or sending traffic from the following countries. Albania, Armenia, Azerbaijan, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Hungary, Indonesia, Jiangsu, Kazakhstan, Latvia, Lithuania, Malaysia, Pakistan, Republic Of Moldova, Romania, Russian Federation, Slovakia, Slovenia, South Africa, Ukraine, Uzbekistan, Yugoslavia.

    Furthermore the Affiliate Programs reserve the right to close Real accounts registered from certain countries. This policy was introduced after high volume credit card fraud originating from these countries. Winnings from these accounts will not be paid out more than the amount of the purchases made on the account. We apologize to the customers from the countries detailed below for the inconvenience caused. The countries are: Albania, Armenia, Azerbaijan, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Indonesia, Jiangsu, Kazakhstan, Latvia, Lithuania, Malaysia, Pakistan, Republic Of Moldova, Romania, Russian Federation, Slovakia, Slovenia, South Africa, Ukraine, Uzbekistan, Yugoslavia.

© Copyright 2012 BingoHero UK.